Returns & Exchanges

Return and Refund
We hope you love your purchase, but if it’s not what you expected, simply send your item back via the return instructions shipped with your order.

Return Items
To return items purchased from FLOVEMETEK:

Step 1: Indicate the appropriate reason beside the item ordered on the order summary section of the enclosed shipping invoice/packaging slip.
Step 2: Package the completed form with your item, along with its original packing materials. Secure all sides of the carton*
Step 3: Cut and attach the pre-addressed bar-coded return label (located at the bottom of the front side of your packing slip) to the outside of the carton.

Please return FLOVEMETEK Purchases to:
Flovemetek Fulfillment Center
Attn: Returns Processing
6ta avenida 3-23 zona 1
Guatemala, Guatemala 01001

In case we sent you a different product than what you ordered, please receive our apologies. The return must be done within the next 7 days uppon arrival. We will refund the full purchase price to your original form of payment. The refund will be credited to a FLOVEMETEK Gift Card. We strongly recommend that you ship your items(s) via Fedex or USPS insured services so you shipment may be tracked, if necessary, to its final destination.

*FLOVEMETEK cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.

Most credits are posted to your credit card within 15 business days of the time that your returned merchandise is received by FLOVEMETEK. For more information, visit our FAQ page.

Return Status
If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone.